Help Center

Customer accounts are a great tool to manage your re-orders and store credit. If you did not create a customer account at checkout, you can create one here --> Login.

*IMPORTANT: Customer accounts are correlated to the email you used at checkout when you placed your first order. Please create your account with the same email you used to order with.*

In your customer accounts you will be able to see all past orders, easily place re-orders, and track your orders. You will also be able to manage and save your address to quickly be able to make orders to your correct address in the future. Your account also shows your MV points balance that can be redeemed at checkout.

All orders are shipped via USPS. When an order is shipped you should have received an email confirmation to the email you placed your order with that comes with a tracking link. If you did not please email us at support@myvanna.com. 

We also have a tracking page where you can see the exact status of your order here.

Orders are packed 8am-4pm CT Monday - Friday. Please allow 1-3 business days for us to process and pack your order. If you place an order over the weekend it will be processed the following business day.

The speed of your orders delivery can vary depending on which shipping option you chose at checkout. These are the 2 shipping options and how fast you can expect for your order to arrive:

First Class Shipping - 2-4 business days

Priority Class Shipping - 1-2 business days

*Keep in mind that due to the corona virus USPS has seen massive increases in shipping volume. This can cause delays and longer wait times that are out of our control.*

You will receive email updates along the way when your order is placed, when it ships, and when it arrives. We have an address validator in our checkout that varifies your address is correct. If our system detects an error in your address it will be put on hold. At that point we will reach out to you via email to clarify and fix the error ensuring your order arrives promptly.

There is a short window of time whereby we may be able to edit or cancel an order after the order has been placed. If you change your mind after ordering, you can email our support team on support@myvanna.com and they will be happy to advise whether a cancellation is still possible.

Whilst we will do all we can to ensure your order is delivered on time, MyVanna cannot be held responsible for conditions beyond our control such as severe weather, service interruptions or delays, etc. 

MyVanna will not refund any items that have been dispatched and are currently in transit. Refusing delivery or returning a package as ‘Return to sender’ are not appropriate methods of return shipment. 

We do accept return if the item is unused and in it's original conditions. Contact our customer service team on support@myvanna.com prior to returning items to us so they can issue return instructions.

If good were damaged upon receipt please email us within 24 hours of delivery confirmation. Email support@myvanna.com with the subject line "DAMAGED ITEMS"  and include your order number. Damages due to shipping will be reviewed and we will work with you closely to resolve the situation in the most reasonable way possible.

In case of refuse packages, the shipping and handling fee will be charged to the payment form selected during checkout and will be subtracted from any refund.

If you are not happy with your order we would gladly exchange it for you within 30 days of your order. Customer satisfaction is our number 1 priority and we will work with you to make it right. For all exchange simply reach out to us using the "Contact Us" form on our website. Be sure to include your order number and the description of the problem.